Platform - An End-To-End Solution For Live Commerce

An End-To-End Solution For Live Commerce

Quick & easy integration

Customer checkout within the platform

Complete white-labelled experience

One-To-One Video

Offer your customers the benefits of shopping in person from any location and on any device.

Highlights

Integrated checkout

2-way video

Add physical inventory by scanning barcodes, QR codes or via search

Real-time access to customer actions (like, add to cart, checkout)

One-To-Many Video

Bring your clients the experience of attending events, viewing collection previews or participating in a masterclass from the comfort of their home.

Highlights

Integrated checkout

2-way video

Real-time access to customer actions (like, add to cart, checkout)

Automatic and personalized follow-up post-event

Record event for future use

SMS, WhatsApp, Chat

Start and continue conversations with customers on their preferred messaging channel.

Highlights

2-way chat

Accessible by customer on their own device (no need to download another 3rd party app)

Customer conversations can be answered by a dedicated sales person or the wider team

CRM

Real-time access to CRM systems mean your sales teams have valuable insights to use when working with a customer.

Highlights

Single view of omni-channel transactions

Single view of omni-channel communication

Customers can create their own CRM accounts via QR code

In-store experience

Parla’s live commerce platform can connect with your customers’ in-person experiences.

Highlights

Create endless aisles in-store using Parla’s product discovery and storytelling experience

Aquire customer information via QR code

Create custom in-store experiences with NFC, RFID, and QR codes

Product Discovery

Help consumers contextualize the items they’re interested in - providing the validation they need to make a purchase decision. Images and videos from your marketing channels and external sources bring inventory to life.

Highlights

Live integration with your social channels to access marketing content

Upload images and videos directly into the platform

Access to 3rd-party content directly in the platform

Analytics

The platform collects data to provide an understanding of customer and sales associate engagement, merchandising, inventory, and sales.

Highlights

Real-time tracking at micro (customer) and macro (company) level

Real-time data and insights accessible during calls

Appointment booking

Manage scheduling and customer interactions from one place.

Highlights

Custom calendars integrated within your brand’s website

Central dashboard to manage sales team’s calendar

Ability to manage multiple locations and departments

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